Terms of Service

1. Who These Terms Apply To

These Terms apply to:

• Business owners who register a business on Vibkings Suite (“Business Owners”)
• Staff members granted access by a Business Owner to work within a business’s account (“Staff”)
• Marketing partners registered through Staff Registry who refer new businesses (a separate arrangement, governed by these Terms where applicable)
• Visitors browsing the public Business Hub without an account (“Visitors”)

If you are agreeing to these Terms on behalf of a business, you confirm you have the authority to bind that business.

2. The Service

Vibkings Suite is a business management platform for inventory, sales, purchasing, and cashflow, made up of:

• The main application — where a business manages its inventory, sales, purchases, customers, suppliers, and staff.
• Business Hub (hub.vibkings.com) — an optional, public-facing directory where a business can choose to list itself and its products so potential customers can discover it.
• Owner Monitor (my.vibkings.com) — a read-only dashboard, available to a business’s designated Owner, for checking sales, cash position, and stock from any device.
• Staff Registry (staff.vibkings.com) — a portal for marketing partners to register, submit and track business referrals, and view commission earned.
• WhatsApp assistant — an automated assistant on our WhatsApp business number (+234 902 400 7331) that answers general questions about Vibkings Suite.

We may add, change, or discontinue features of the Service from time to time. We’ll make reasonable efforts to notify you of material changes.

3. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that happens under your account, whether performed by you or by staff you’ve granted access to.

A Business Owner is responsible for the actions of any Staff they add to their business account, including what those Staff members do with the permissions granted to them.

4. Subscriptions and Payment

• Vibkings Suite is offered on a subscription basis, with a free trial period as described at signup.
• Payment is processed through Flutterwave (card or bank transfer) or, where offered as an alternative, cryptocurrency (USDT). We do not store your full card details — payment processing is handled by our payment providers.
• Subscription fees are billed in advance for the billing period you select. Prices may be shown in Naira (₦) or US Dollars ($) depending on your plan.
• You can cancel your subscription at any time from within the app. Cancellation stops future billing; it does not automatically refund the current billing period unless required by law.
• Subscription fees are generally non-refundable once a billing period has begun. We may, however, consider a refund following our own review of the circumstances — where one is approved, we calculate the number of days already used and refund the remaining balance accordingly.
• For example, if you subscribed to an annual plan in error when you intended a monthly one, we will refund the value of the unused remaining months — provided you contact our support team within 72 hours of the original subscription.
• If payment fails or your subscription lapses, we may restrict access to the Service until payment is resolved.

5. Business Hub

Listing your business on the Business Hub is entirely optional and controlled by you in Settings.

• If you choose to make your business visible on the Hub, certain information — such as your business name, logo, description, hours, contact details, and photo gallery — becomes publicly visible to anyone browsing the Hub, without needing an account.
• You may separately choose whether to show your product catalog and/or product prices publicly.
• You are responsible for the accuracy of the information you choose to publish on your Hub listing. We do not verify claims made in Hub listings.
• We reserve the right to remove a Hub listing that violates these Terms or applicable law, or that we reasonably believe is fraudulent, misleading, or harmful.
• Visitors may leave public reviews and feedback on your Hub listing. Where we receive reviews indicating a pattern of negative feedback, we may, following our own review of the concern, suspend your Hub listing for a stated period or remove it from the Hub until further notice — this is separate from, and does not affect, your access to the rest of the Service.
• Optional paid placement (“Featured” or boosted listings) may be available; purchasing this does not guarantee any specific outcome (e.g. sales or inquiries).

6. Owner Monitor

Owner Monitor provides read-only access to a business’s sales, cash, and stock information, intended for the individual designated as the business’s Owner. It is your responsibility to keep the credentials used to access Owner Monitor secure, given the sensitivity of the information it displays.

7. Staff Registry and Marketing Partners

Staff Registry is a separate portal for individuals who register as marketing partners to refer new businesses to Vibkings Suite in exchange for commission. If you register as a marketing partner:

• Commission is only earned once a business you’ve referred actually reaches a paid subscription — referring or registering a business alone does not generate commission.
• Commission payout is currently processed manually by us via bank transfer, based on the bank details you provide. Self-service withdrawal is not currently available.
• We may suspend your marketing partner account, with a stated reason, if we reasonably believe these Terms have been violated. Where we suspend an account, you will have the opportunity to submit a response before any final decision on termination is made.
• Suspending or terminating a marketing partner account does not forfeit commission you have already earned on referrals that reached a paid subscription before the suspension — that commission remains payable.
• We reserve the right to permanently terminate a marketing partner account following review, including for confirmed fraudulent referrals or attempts to manipulate the referral or commission system (see Section 9, Acceptable Use).
• To maintain an active marketing partner arrangement, you are expected to register or generate at least one new qualifying business referral each calendar month. Where a marketing partner does not meet this minimum on a sustained basis, we reserve the right to review the account and, where appropriate, terminate the marketing partner arrangement, following the same suspension and review process described above.

8. WhatsApp Assistant

We operate a WhatsApp business number (+234 902 400 7331) for general enquiries about Vibkings Suite. By messaging that number you agree to the following.

• Replies are generated automatically by an AI assistant. Although we work to keep it accurate, it may occasionally give incomplete or incorrect answers. Nothing it says forms a binding commitment on our part, and these Terms, our published pricing, and our documentation take precedence over anything the assistant tells you.
• The conversation may be read by a member of our team, and may be handed over to a person if the assistant cannot help.
• The conversation is stored, and its contents are processed by our AI provider in order to generate a reply. See our Privacy Policy for details.
• The assistant answers questions about Vibkings Suite only. It has no access to any individual business account and cannot look up, change, or discuss your own inventory, sales, customers, or cash records.
• Please do not send passwords, full card numbers, bank verification numbers, or other highly sensitive information over WhatsApp.
• This channel is not a guaranteed-response support channel and is not monitored around the clock. For matters needing a documented response, email support@vibkings.com.
• We may stop replying to, or block, any number that uses this channel abusively, sends spam, or attempts to misuse the assistant.
• Your use of WhatsApp itself is governed by WhatsApp’s own terms and privacy policy, which we do not control.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose, or to store or transmit content that is fraudulent, defamatory, or infringes on someone else’s rights.
• Attempt to gain unauthorized access to any part of the Service, other businesses’ data, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Misuse the referral or marketing partner program — including submitting false referrals, creating fraudulent business signups, or attempting to manipulate commission calculations.
• Reverse-engineer, resell, or white-label the Service without our written permission.

We may suspend or terminate access for any account that violates these Terms.

10. Your Data

You (the Business Owner) retain ownership of the business data you enter into the Service — your inventory, sales, customer records, and so on. We act as a processor of that data on your behalf, as described in our Privacy Policy.

You are responsible for the accuracy and legality of the data you input, including customer information you choose to store.

11. Service Availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages (including our hosting, payment, or messaging providers), or circumstances outside our reasonable control may affect availability from time to time.

The Service is offline-capable for browsing and reading data, but actions that affect stock or cashflow (such as recording a sale) require an active internet connection to save correctly.

12. Limitation of Liability

To the fullest extent permitted by law, Vibkings Global Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three (3) months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we reasonably believe your use of the Service poses a risk to us, other users, or third parties.

Upon termination, your right to use the Service ends, though certain provisions of these Terms (such as limitation of liability) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we’ll make reasonable efforts to notify you (for example, via the app or by email). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles, regardless of the country you access the Service from.

16. Contact Us

If you have questions about these Terms, contact us at support@vibkings.com.

Vibkings Global Limited (RC-9681022)
Oke Ado Sabo, Opposite Item 7 Timothy Ayoade Ola House, Ogbomoso, Oyo 210271, Nigeria.