Refund Policy

1. Free Trial

New businesses receive a free trial period, shown at signup, before any payment is taken. This gives you a chance to evaluate Vibkings Suite before committing to a paid subscription. We recommend using the trial fully before subscribing, since subscription fees are generally non-refundable once a billing period has begun (see below).

2. General Policy

Subscription fees are billed in advance for the billing period you select (monthly or annual, in Naira or US Dollars depending on your plan) and are generally non-refundable once that billing period has started. This is standard for subscription software, since you have ongoing access to the Service for the period paid.

That said, we review refund requests individually rather than applying a blanket “no refunds” rule, and we will issue a refund where we believe it’s fair to do so.

3. Refunds We Will Consider

We will consider a refund in situations including:

• Wrong plan selected — for example, you meant to subscribe monthly but were charged annually (or vice versa). Contact us within 72 hours of the charge and we will refund the difference or the unused portion, as applicable.
• Duplicate charge — if you were billed twice for the same billing period due to a technical error.
• Service unavailability — if the Service was unavailable to you for an extended period due to a fault on our side (not including scheduled maintenance or third-party outages beyond our control, such as payment provider or hosting downtime).
• Billed after cancellation — if a payment was taken after you had already cancelled your subscription within the app.

We do not typically refund for a change of mind partway through a billing period you’ve already started using, or for not using the Service during a period you were subscribed and had access to.

4. How Refunds Are Calculated

Where a refund is approved, we calculate it based on the number of days already used in the current billing period, and refund the unused remaining balance accordingly. For example, if you subscribed to an annual plan in error when you intended a monthly one, we refund the value of the unused remaining months once the correct monthly amount for time already used is deducted.

5. How to Request a Refund

To request a refund, email billing@vibkings.com with:

• The business name and account email on your Vibkings Suite subscription
• The date of the charge and the amount
• The reason for the request

We aim to respond to refund requests within 5 business days. If approved, refunds are issued to the original payment method used.

6. Payment Method

Subscription payments are processed through Flutterwave (card or bank transfer) or, where offered as an alternative, cryptocurrency (USDT). Refunds are returned via the same method the original payment was made through. Where a refund via the original method is not possible (for example, certain crypto transactions), we will agree an alternative method with you directly.

7. Store Returns — Eligibility

This part applies to purchases made on the Vibkings Store — real products bought from individual businesses through the Vibkings Business Hub (hub.vibkings.com). It does not apply to Vibkings Suite subscription payments, which are covered in Part One above.

You may request a return within 3 days of your order being marked delivered. A return cannot be requested before delivery, and the window closes 3 days after your delivery date — requests made after that are not eligible.

Some products are marked by the seller as not eligible for return (see Section 10) — these cannot be returned regardless of the 3-day window.

8. Store Returns — How Returns Are Checked

When you start a return you choose a Refund or an Exchange and a reason (damaged or faulty, wrong item received, not as described, or another reason you explain). Your return gets its own return number straight away.

Every return goes through the Vibkings hub — you never need to arrange anything with the seller yourself:

• Take the item to your pickup station (the one your order used, or your preferred station) within 3 days and show your return number. If it isn't dropped off within 3 days, the return closes.
• The station sends it to the Vibkings hub.
• At the hub, the seller checks the item with Vibkings staff. You can follow every step under Account → Returns on the Business Hub, and we email you at each step.

If the seller doesn't accept the return, the reason is shown on your account and emailed to you, and the item is sent back to your pickup station for you to collect. No refund is issued and no exchange happens for a return that isn't accepted.

9. Store Returns — Refunds & Exchanges

If your return is accepted:

• Refund: we refund the price of the returned item(s) to your Vibkings wallet. Delivery fees and the platform service fee included in your order total are not refundable — only the item price itself is refunded.
• Exchange: no refund is issued. The seller brings the replacement to the hub when they check your item, and it is sent to you from the Vibkings hub, to your pickup station (or your address, if you have no pickup station), with its own tracking number and marked as an exchange. There is nothing to pay when you collect it. We email you when it's on its way and again when it arrives at your pickup station. A replacement item can't itself be returned through the Store — contact support if there's a problem with it.

Refunds — for an approved return, or an order the seller cancels or can't fill — go to your Vibkings wallet straight away. Your wallet balance is store credit: you can spend it on anything on the Vibkings Hub, and it can't be topped up or withdrawn by yourself. If you'd rather have a refund in your bank account, contact Vibkings support and we'll send it from your wallet to your bank.

10. Store Returns — Non-Returnable Items

Individual sellers may mark specific products as not eligible for return — common examples include clothing/wearables and food or perishable items, though the exact list is set by each seller for their own products. If a product isn't eligible for return, this is reflected in whether a return can be requested for that order; check with the seller directly (via the contact details on their Business Hub listing) if you're unsure before purchasing.

11. Store Returns — How to Request

To request a return, sign in at hub.vibkings.com/account, open the order and tap “Return” — select the item(s) and quantity, choose Refund or Exchange, and choose a reason. You can also look up your order at hub.vibkings.com/track using the phone number you gave at checkout, or ask at your pickup station.

You can follow your return at any time under Account → Returns — drop-off at the pickup station, the hub, the seller's check at the hub, and your refund or replacement.

12. Hub Listing Standards (for sellers)

Every business that shows or sells products on the Vibkings Business Hub accepts the Hub Listing Standards first. In short:

• Photos: the main photo is a real photo of the product on a plain white background (fitted or in use is fine if the background is white), square, at least 800 × 800 pixels, with no text, phone numbers, logos or watermarks.
• Name and description: brand + product + key detail; a description of up to 500 characters that states the condition (new, used or refurbished); no contact details or requests to pay outside the Hub; the correct category; no duplicate listings.
• Price, stock and delivery: real prices only, accurate stock (including each size and colour), fragile items marked, and the correct delivery weight in kg — a product listed with the wrong weight is removed from the Hub.
• Not allowed: counterfeit, stolen or illegal goods, weapons, drugs, unapproved regulated products (NAFDAC, SON), adult products, live animals and hazardous goods.
• Strikes: a product that breaks the standards is removed and counts as 1 strike (strikes expire after 12 months). 3 strikes take the business off the Hub for 3 months, followed by a 12-month final warning. A strike during the final warning takes the business off the Hub; to return, the owner pays a reinstatement fee (₦50,000 in Nigeria) and fixes every listing. Orders already placed must still be fulfilled. Counterfeit or prohibited goods, fraud, taking payment outside the Hub and fake reviews mean an immediate takedown. Appeals within 7 days to support@vibkings.com.

Sellers read and accept the full standards in Vibkings Suite (Store listings → Hub Listing Standards) before their products go on the Hub.

13. Hub Fees (for sellers)

Every fee on a Hub sale comes out of the seller’s payout; the buyer pays only the product price and delivery. The fees are: the commission (a percentage of the goods, set by each product’s delivery weight), the fragile handling fee (per fragile item), and the payment fee — Flutterwave’s charge for processing the buyer’s payment, as a percentage of the goods (2% at the time of writing). The payment fee may change if Flutterwave changes its price; the new rate applies to orders placed after the change. Current rates are always shown in Vibkings Suite under Store listings → Hub fees.

14. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we’ll make reasonable efforts to notify you (for example, via the app or by email). The “Last updated” date at the top of this page reflects the most recent revision.

15. Contact Us

If you have questions about this Refund Policy, contact us at billing@vibkings.com.

Vibkings Global Limited (RC-9681022)
Oke Ado Sabo, Opposite Item 7 Timothy Ayoade Ola House, Ogbomoso, Oyo 210271, Nigeria.