Refund Policy

1. Free Trial

New businesses receive a free trial period, shown at signup, before any payment is taken. This gives you a chance to evaluate Vibkings Suite before committing to a paid subscription. We recommend using the trial fully before subscribing, since subscription fees are generally non-refundable once a billing period has begun (see below).

2. General Policy

Subscription fees are billed in advance for the billing period you select (monthly or annual, in Naira or US Dollars depending on your plan) and are generally non-refundable once that billing period has started. This is standard for subscription software, since you have ongoing access to the Service for the period paid.

That said, we review refund requests individually rather than applying a blanket “no refunds” rule, and we will issue a refund where we believe it’s fair to do so.

3. Refunds We Will Consider

We will consider a refund in situations including:

• Wrong plan selected — for example, you meant to subscribe monthly but were charged annually (or vice versa). Contact us within 72 hours of the charge and we will refund the difference or the unused portion, as applicable.
• Duplicate charge — if you were billed twice for the same billing period due to a technical error.
• Service unavailability — if the Service was unavailable to you for an extended period due to a fault on our side (not including scheduled maintenance or third-party outages beyond our control, such as payment provider or hosting downtime).
• Billed after cancellation — if a payment was taken after you had already cancelled your subscription within the app.

We do not typically refund for a change of mind partway through a billing period you’ve already started using, or for not using the Service during a period you were subscribed and had access to.

4. How Refunds Are Calculated

Where a refund is approved, we calculate it based on the number of days already used in the current billing period, and refund the unused remaining balance accordingly. For example, if you subscribed to an annual plan in error when you intended a monthly one, we refund the value of the unused remaining months once the correct monthly amount for time already used is deducted.

5. How to Request a Refund

To request a refund, email billing@vibkings.com with:

• The business name and account email on your Vibkings Suite subscription
• The date of the charge and the amount
• The reason for the request

We aim to respond to refund requests within 5 business days. If approved, refunds are issued to the original payment method used.

6. Payment Method

Subscription payments are processed through Flutterwave (card or bank transfer) or, where offered as an alternative, cryptocurrency (USDT). Refunds are returned via the same method the original payment was made through. Where a refund via the original method is not possible (for example, certain crypto transactions), we will agree an alternative method with you directly.

7. Store Returns — Eligibility

This part applies to purchases made on the Vibkings Store — real products bought from individual businesses through the Vibkings Business Hub (hub.vibkings.com). It does not apply to Vibkings Suite subscription payments, which are covered in Part One above.

You may request a return within 3 days of your order being marked delivered. A return cannot be requested before delivery, and the window closes 3 days after your delivery date — requests made after that are not eligible.

Some products are marked by the seller as not eligible for return (see Section 10) — these cannot be returned regardless of the 3-day window.

8. Store Returns — How Requests Are Reviewed

A return request is not automatically approved. When you submit a return request, you'll choose whether you're seeking a Refund or an Exchange, and give a reason. The seller then needs to physically receive the returned item back and examine it before deciding whether to approve or reject the request.

If your request is rejected, the seller will provide a reason, visible when you check your order status. No refund is issued and no exchange happens for a rejected request.

9. Store Returns — Refunds & Exchanges

If your return is approved:

• Refund: we refund the price of the returned item(s) to your original payment method. Delivery fees and the platform service fee included in your order total are not refundable — only the item price itself is refunded.
• Exchange: no refund is issued through the platform. The seller will contact you directly to arrange the replacement item.

Refunds are processed through Flutterwave once a return is approved, and are returned to the same payment method used for the original order (card or bank transfer). Processing times after approval follow Flutterwave's own standard refund timelines for the payment method used.

10. Store Returns — Non-Returnable Items

Individual sellers may mark specific products as not eligible for return — common examples include clothing/wearables and food or perishable items, though the exact list is set by each seller for their own products. If a product isn't eligible for return, this is reflected in whether a return can be requested for that order; check with the seller directly (via the contact details on their Business Hub listing) if you're unsure before purchasing.

11. Store Returns — How to Request

To request a return, visit hub.vibkings.com/track and look up your order using the phone number you provided at checkout. If your order is eligible, a “Request a Return” option will appear — select the item(s), choose Refund or Exchange, and give a reason.

You can check the status of a return request (awaiting review, approved, refunded, or rejected with the seller's reason) from the same tracking page at any time.

12. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we’ll make reasonable efforts to notify you (for example, via the app or by email). The “Last updated” date at the top of this page reflects the most recent revision.

13. Contact Us

If you have questions about this Refund Policy, contact us at billing@vibkings.com.

Vibkings Global Limited (RC-9681022)
Oke Ado Sabo, Opposite Item 7 Timothy Ayoade Ola House, Ogbomoso, Oyo 210271, Nigeria.