Refund Policy

1. Free Trial

New businesses receive a free trial period, shown at signup, before any payment is taken. This gives you a chance to evaluate Vibkings Suite before committing to a paid subscription. We recommend using the trial fully before subscribing, since subscription fees are generally non-refundable once a billing period has begun (see below).

2. General Policy

Subscription fees are billed in advance for the billing period you select (monthly or annual, in Naira or US Dollars depending on your plan) and are generally non-refundable once that billing period has started. This is standard for subscription software, since you have ongoing access to the Service for the period paid.

That said, we review refund requests individually rather than applying a blanket “no refunds” rule, and we will issue a refund where we believe it’s fair to do so.

3. Refunds We Will Consider

We will consider a refund in situations including:

• Wrong plan selected — for example, you meant to subscribe monthly but were charged annually (or vice versa). Contact us within 72 hours of the charge and we will refund the difference or the unused portion, as applicable.
• Duplicate charge — if you were billed twice for the same billing period due to a technical error.
• Service unavailability — if the Service was unavailable to you for an extended period due to a fault on our side (not including scheduled maintenance or third-party outages beyond our control, such as payment provider or hosting downtime).
• Billed after cancellation — if a payment was taken after you had already cancelled your subscription within the app.

We do not typically refund for a change of mind partway through a billing period you’ve already started using, or for not using the Service during a period you were subscribed and had access to.

4. How Refunds Are Calculated

Where a refund is approved, we calculate it based on the number of days already used in the current billing period, and refund the unused remaining balance accordingly. For example, if you subscribed to an annual plan in error when you intended a monthly one, we refund the value of the unused remaining months once the correct monthly amount for time already used is deducted.

5. How to Request a Refund

To request a refund, email billing@vibkings.com with:

• The business name and account email on your Vibkings Suite subscription
• The date of the charge and the amount
• The reason for the request

We aim to respond to refund requests within 5 business days. If approved, refunds are issued to the original payment method used.

6. Payment Method

Subscription payments are processed through Flutterwave (card or bank transfer) or, where offered as an alternative, cryptocurrency (USDT). Refunds are returned via the same method the original payment was made through. Where a refund via the original method is not possible (for example, certain crypto transactions), we will agree an alternative method with you directly.

7. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we’ll make reasonable efforts to notify you (for example, via the app or by email). The “Last updated” date at the top of this page reflects the most recent revision.

8. Contact Us

If you have questions about this Refund Policy, contact us at billing@vibkings.com.

Vibkings Global Limited (RC-9681022)
Oke Ado Sabo, Opposite Item 7 Timothy Ayoade Ola House, Ogbomoso, Oyo 210271, Nigeria.