Privacy Policy

1. Information We Collect

Account information

When you or your business registers, we collect names, email addresses, phone numbers, and role/permission details for each staff account.

Business data

Information you enter to run your business — inventory items, sales invoices, customer and supplier records, purchases, and cashflow entries. This data belongs to you; we process it on your behalf to provide the Service.

Payment information

When you subscribe, payment is handled by our payment processor, Flutterwave (or, where used, a cryptocurrency payment made directly on the Polygon network). We do not receive or store your full card number — Flutterwave processes that directly. We do retain records of transaction amounts, dates, and status for billing and accounting purposes.

Marketing partner information

If you register as a marketing partner through Staff Registry, we collect your name, email, and — if you request a commission payout — your bank account number, account name, bank name, and city, so we can send payment to the correct account. We also track which businesses sign up through your referral link and the commission status of each referral.

Business Hub listing information

If you choose to make your business visible on the Business Hub, the information you provide for that listing (business name, logo, description, hours, contact details, gallery photos, and optionally your product catalog and prices) is stored and displayed publicly. See Section 5 below.

Visitor reviews

Anyone may leave a review on a Hub listing without creating an account. We collect the reviewer’s name and email address (required) and phone number (optional), along with the rating and comment they submit.

Usage and device information

We may collect basic technical information such as IP address, browser type, and general usage patterns to help us maintain and improve the Service.

WhatsApp conversations

If you message our WhatsApp business number (+234 902 400 7331), we collect your WhatsApp phone number, the profile name shown on your WhatsApp account, and the content of the messages you send us, together with our replies. This applies whether you are replied to by our automated assistant or by a member of our team. See Section 8 below.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process subscription payments and send billing-related communications
• Send transactional notifications — for example, low-stock alerts, expiry alerts, order confirmations, or commission payout notifications
• Respond to support requests
• Detect and prevent fraud, abuse, or violations of our Terms of Service
• Comply with legal obligations

We do not sell your personal information or your business data to third parties.

3. Third Parties We Work With

To provide the Service, certain information passes through the following providers, each acting under their own privacy and security practices:

Provider	Purpose
Supabase	Hosting, database, and authentication infrastructure underlying the entire Service
Flutterwave	Payment processing for subscriptions
Alchemy	Blockchain infrastructure used to verify cryptocurrency (USDT) payments
Termii	SMS delivery for certain business notifications
Resend	Transactional email delivery
Anthropic	Powers the AI assistant available on our public website, our documentation site, and our WhatsApp business number — messages sent to this assistant are processed by Anthropic to generate a response
Meta Platforms	Delivers messages to and from our WhatsApp business number via the WhatsApp Business Platform. Messages you send us on WhatsApp pass through Meta’s systems and are also subject to WhatsApp’s own privacy policy

We only share the minimum information each provider needs to perform its function, and we do not permit these providers to use your information for their own independent purposes.

4. Where Your Data Is Stored

Your business data is stored in our hosting provider’s cloud infrastructure. Because Vibkings Suite is offline-capable, a copy of your business’s data is also stored locally on the device(s) used to access the main application, so it remains available for browsing while offline. This local copy syncs with our servers whenever the device reconnects to the internet.

5. Business Hub — What Becomes Public

The Business Hub is opt-in. Unless you choose to enable it in Settings, none of your business’s information is visible on the Hub, and your business will not appear in Hub search results.

If you do enable it, the following becomes publicly visible to anyone browsing the Hub, without needing an account:

• Your business name, logo, description, and operating hours
• Your listed contact details (phone/WhatsApp) if you choose to show them
• Your photo gallery
• Your product catalog, including item photos and names — and prices, if you separately choose to show them
• Reviews left by visitors — the reviewer’s name, rating, and comment are shown publicly. The reviewer’s email and phone number are never made public; we use them only to reach the reviewer if needed, and so we can review the context behind a piece of feedback.

The following never becomes public through the Hub, regardless of your settings: your financial records, customer lists, supplier information, staff details, and internal stock levels beyond what’s needed to show whether a product is available.

You can turn off Hub visibility at any time, which removes your listing from public view.

6. Owner Monitor

Owner Monitor displays sensitive business information (sales, cash position, stock levels) to the individual account designated as a business’s Owner. Access is restricted to that role; we do not display this information publicly or to other staff roles through Owner Monitor.

7. Staff Registry

Staff Registry is a separate, non-public portal for individuals who register as marketing partners. Unlike the Business Hub, nothing you provide through Staff Registry — including your name, email, referral activity, or bank details — is ever made public or visible to businesses, staff, or Hub visitors.

Information collected through Staff Registry is used only to:

• Attribute referred businesses to the correct marketing partner
• Calculate commission owed once a referred business reaches a paid subscription
• Process commission payouts via bank transfer, using the bank details you provide
• Communicate with you about your account, referrals, or commission (including in-app messages and company-wide announcements from Vibkings)

Your bank account details are used solely to send you payment and are not shared with any third party other than the payment channel used to make the transfer.

8. WhatsApp Assistant

We operate a WhatsApp business number (+234 902 400 7331) that anyone may message with questions about Vibkings Suite. Messages sent to this number are answered by an automated AI assistant, and may also be read and answered by a member of our team.

When you message us on WhatsApp, we store:

• Your WhatsApp phone number
• The profile name displayed on your WhatsApp account
• The full content of the conversation, including your messages and our replies

We store the conversation so that we can answer follow-up questions with the right context, hand a conversation over to a member of our team when the assistant cannot help, and understand what prospective customers ask about so we can improve the product and our documentation.

The content of your messages is sent to Anthropic to generate the assistant’s reply, and passes through Meta’s WhatsApp Business Platform in order to reach us at all. Both are listed in Section 3 above.

This WhatsApp number is a general enquiry channel about Vibkings Suite. It is not connected to any individual business account, and the assistant has no access to any customer’s inventory, sales, customers, or cash records.

WhatsApp conversations are retained for up to 24 months, after which they are deleted. You may ask us to delete your conversation sooner — see Deleting Your Data.

9. Data Retention

We retain your business data for as long as your account remains active. If you close your account, we retain data for a reasonable period afterward in case you wish to reactivate, and as required for legal, accounting, or fraud-prevention purposes, after which it is deleted or anonymized.

10. Your Rights

Depending on where you’re located, you may have rights under applicable data protection law (including Nigeria’s Data Protection Act) to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, subject to our legal and legitimate business retention needs
• Object to certain uses of your information

To exercise any of these rights, contact us using the details in Section 14.

11. How to Request Deletion of Your Data

You can ask us to delete personal information we hold about you at any time. Full instructions are on our dedicated page: vibkings.com/data-deletion.

12. Security

We rely on our hosting provider’s security infrastructure, including encrypted connections and row-level access controls that restrict each business’s data to that business’s own authorized staff. No system is completely secure, and we encourage you to use strong, unique passwords and to promptly remove staff access when someone leaves your business.

13. Children’s Privacy

The Service is intended for business use by adults and is not directed at children. We do not knowingly collect personal information from anyone under 18.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at support@vibkings.com.

Vibkings Global Limited (RC-9681022)
Oke Ado Sabo, Opposite Item 7 Timothy Ayoade Ola House, Ogbomoso, Oyo 210271, Nigeria.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll make reasonable efforts to notify you of material changes. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.